Happy Thursday! Rafal from Chatwith here. I thought I'd let you know about exciting product changes we shipped this week:
Up to 20% better answers
Searching for the right answer can feel like looking for a needle in a haystack. To make this process better, we boosted our AI knowledge retrieval infrastructure with a new addition: Cohere Rerank 3. This powerful re-ranker makes sure that your chatbot uses only the most semantically relevant information to provide an accurate answer.
In short?
Your chatbot just became 20% smarter.
And here is the best news: this upgrade is available to all customers at no extra cost.
Curious about how our technology stack works? Check out this article: https://chatwith.tools/blog/retrieval-augmented-generation-and-reranking-in-custom-chatgpt
Small changes and fixes
Here's a list of other things that work better now:
- Fix: "undefined on undefined" bug in visitor details
- Fix: Empty custom CSS field preventing appearance changes
- Fix: YouTube video transcript scraping
- Fix: Clicks on chatbot dropdown on mobile click below it
- Improve: Empty/error state if user subscription fails to load
- Improve: Custom CSS examples for text styling in bubbles
- Improve: Add HTML ID to text input in chatbot widget