Rafal Zawadzki Thank you for your interest! Capturing our chat conversations will help us process the interactions and create personalized emails based on what was discussed.This will greatly improve follow-up efforts and enhance engagement with leads.

trendflare: while it's not realtime, we have conversation reports that can be generated daily (and include JSON) - perhaps this could be used in the meantime?

Rafal Zawadzki Ideally, we want an automated process to avoid re-converting conversations that have already been processed. A potential setup could involve a webhook that sends each new conversation in real-time or, alternatively, batches all conversations from the previous day for daily processing. This would ensure that only new conversations are captured without duplication.

trendflare: thanks for clarifying! the above mentioned by me reports contain conversations from just the given day so no additional de-duplication is needed! please feel free to contact at support@chatwith.tools if anything does not work as expected.

Nevertheless, we still need a way to do the same for leads, so I'll keep this ticket open until we do.

Rafal Zawadzki The point is for the whole process to be automated i think it could be very usefull for CRM systems