Bot should address the name from the lead.
planned
Rafal Zawadzki
planned
Rafal Zawadzki
Merged in a post:
Insert variable name and clear previous AI conversation
C
Cristiano Batista
Today when a lead is asked for their name, would it be possible to insert the name at the beginning of the conversation with the AI, for example, hello, I'm [Lead's Name], this makes it more pleasant, because the AI will address the lead by name.