Context awareness: pass data (eg. user name) from the website
in progress
Men Chats
Bot could greet customer and know their name/email/etc.
Could also be used for:
- Page awareness (eg. currently viewed product)
- Appearance customisations (eg. change color depending on current page)
Like this chat bot site allows for setting logo/color/user's name/email in the page code itself: https://docs.aidbase.ai/chatbot/reference/
Rafal Zawadzki
in progress
Rafal Zawadzki
The chatbot widget code snippet would be extended like this:
<script src="https://chatwith.tools/chatbot/{chatbotId}" data-user-email="{email}" data-user-name="{name}"></script>
So when you render the page with the snippet, you'd place the values in the template. Beyond a few predefined variables (eg. user id, name and email) there will be an option to pass a custom payload.
And then those values would be available in chatbot context and also show up in the Conversations metadata in the dashboard.
A
Andre
This is super crucial for us because we need the bot to behave differently depending on the plan someone is on. Also reduce friction of entering email and being more friendly by knowing the first name of the person
Rafal Zawadzki
Merged in a post:
Page awareness
Rafal Zawadzki
Add page URL or topic to the chatbot so it can provide more contextual answers. Eg. "Here is the sizing table for these boots you're looking at: ..."
Rafal Zawadzki
planned