Customer Portal Training/Refinements | Voters

Customer Portal Training/Refinements

complete

clt873

Include the ability for customers to train/refine their bots in the customer portal. Ideally, as a setting that can be turned on or off per chatbot.

December 7, 2023

Rafal Zawadzki

marked this post as

complete

Rafal Zawadzki

marked this post as

in progress

Rafal Zawadzki

marked this post as

planned

Rafal Zawadzki

hi everyone, I'm doing more research on this topic. 
Mind telling more about why
 letting clients extensively modify chatbots is desired?
I imagine if you spend a lot of time configuring a chatbot (training, refining, setting custom appearance etc), letting someone less experienced (client) come in and potentially make the chatbot perform worse may not be the best?
Answering this will help me understand your use cases better :)

Blipblop

Rafal Zawadzki the idea I think is that the client can go through responses and mark better ones, refine core ones, without needing to involve the agency.

Rafal Zawadzki

hi Blipblop, new team permissions including adding client as guest to dashboard have just been released :)

Smart Doll World

Additionally with refinements (for each refined response)response, need to be able to select/deselect the knowledge sources used to answer a question. Often non-applicable knowledge sources are used in a response resulting in misinformation.

Rafal Zawadzki

marked this post as

under review

pf group

Rafal Zawadzki: Customer already have access to the conversation, if they can have the ability to refine the answer that will be great. Thanks.

Riaz Rahman Milton

Rafal Zawadzki: Please add this on your plan!

Rafal Zawadzki

Merged in a post:

whitelabel client portal

SHLOMO EDERY

a way for a client to train his own bot. sometimes we dont want to deal with it after delivering a bot to a client. now it is very limited conversations screen.

January 10, 2024

Amine Benboubker

Client portal enhancement is a must if we are to market this as our solution. We need to have language toggle, own API per client so they can pay for their own OpenAI consumption.

shuuuuu

Give customers access to each chatbots. The administrator registers the email address and password (auto-generated secure password or login via email) and allows login for the customer. Customers only have access to Dashboard, conversations, appearances, Knowledge, refinements, and previews. Administrators can control access with toggles.

Hey Rafal Zawadzki do you have an update on this? It would make it a lot easier to resell.

Rafal Zawadzki

hi AB no specific update, but we're looking into making Chatwith more agency-friendly. Hopefully can share more updates soon!